Allows extensions to monitor the status of other extensions. Phones can be configured to display on colour buttons what other extensions in the company are doing. The receptionist will know before transferring a call that the manager is on the phone.

Improves privacy protection, automates tasks and increases user productivity. Filter incoming calls based on CallerID and time of call, using rules that can perform a set of predefined actions, like hangup and transfer to certain destinations.

When you’re not at your desk be sure not to miss important calls. Forward call to another extension or even to your mobile phone.

This feature enables you to pick up calls ringing at other extensions. A receptionist can answer another employee's phone without leaving their desk.

Calls can be parked in a private lot and picked up later according to the parking lot preferences. The feature is very useful when you want to put multiple callers on hold and allow these callers to be picked up by somebody else.

Calls can be transferred between the extensions of the PBX, or even to public phone numbers. When an important call arrives, the receptionist can transfer the call directly to the manager mobile and the caller will never know what happened.

Record important calls like customer calls as part of satisfaction improvement programs or abuse prevention. Call recording can be event driven (the employee press on a button) or unconditional (setup by management).

Receive fax messages directly in your email client Inbox. Users can receive fax notifications or even fax messages as PDF files by email. The faxes are also available in web management interface.

Never miss important messages when you’re out of office! The voicemail feature answers calls after a certain amount of time and records the caller’s message. Recorded messages can be listened while out of office or can be sent by email to the mailbox’s owner.

Be sure that only important calls reach you! This feature ensures privacy by requesting the caller to provide a password in order to contact the desired extension.

When you are busy, make sure that nobody can disturb. This feature can be activated and deactivated from the telephone handset.

Make sure that somebody will take the call. By enabling this feature, the call gets forwarded to another extension if not answered within a specified amount of time.

When an extension is called, this triggers other extensions to ring. The first extension answering the call gets the connection.

Easily upload, delete and change sound files that are used by PBX on prompts, messages, IVRs, etc. The sound management is AJAX based, provides folders and multilingual support.

The music on hold can be responsible for the customer mood after several minutes of wait on the phone. Music on hold playlists can be easily organized and customized using the management interface.

Converting text to natural speech has never been easier, even if the message is in a foreign language.

A company can assign a special phone number the employees can call from a public number in order to check their voicemail messages. A fast and affordable, yet centralized access to voicemail from public phone.

You can optimize the call costs by choosing the best route according to the defined time intervals. Schedule events that must happen on a certain period of the day, for example automatic redirects to voicemail or to mobile.

Monitor user’s activity with detailed reports and statistics. Accurately bill customers from third party applications. Make sure that the sales queue is answering best to requests. A wide range of reporting tools available for administrators and management.

Create complex auto-attendant voice menus with multiple contexts, options and actions. An indispensable business tool that can replace a receptionist or even substantially reduce costs and increase customer satisfaction.

Call queues can answer multiple calls and distribute them to agents using sophisticated algorithms. Used by sales, customer service or support, they maximize the company resources utilization, improve customer satisfaction and even guarantee SLA terms.

The detailed call queue reports and statistics are vital for call center monitoring. The performance indicators, including calls report, answered / unanswered report, call distribution report, agent report, status report, help management optimize human resources and business processes.

When you are out of office or on the road you can still create or join existing conferences from public phone numbers, Sharing information with customers is equally easy, they can join conferences by dialing a phone number assigned for this purpose.

The new call screening features are particularly interesting for call centers that want to filter calls by destination. Banks, insurance companies, or even small companies can use call screening in order to comply with local regulations and to guarantee customer satisfaction. The system can accommodate millions of numbers in the filtering list.